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F.A.Q.

YOU HAVE QUESTIONS?

We have answers.

Frequently Asked Questions

Q:
I haven’t had direct experience with vitaCare. What can you tell me about its services?
A:
vitaCareSM Prescription Services works closely with healthcare providers, pharmacies and insurance providers to ensure that your patients have easy and convenient access to their prescribed therapy.
Q:
Will health insurance cover my patient’s prescriptions?
A:
Your patient's prescriptions may be covered by their health insurance plan. To ensure that they are paying the lowest out-of-pocket cost that is available to them, each patient is assigned to a Customer Care Advocate who will do an insurance benefits verification and research all available manufacturers' coupons and additional savings programs.
Q:
What if my patient doesn’t have insurance?
A:
vitaCare Prescription Services has access to manufacturers' patient savings programs designed to give patients their medication at an affordable price.

Q:
How do I send a prescription into vitaCare?
A:
There are three different ways to send in a prescription:
  1. E-prescribe to vitaCare Prescription Services at NCPDP# 5728045 (951 Yamato Road, Suite 160 Boca Raton, FL 33431)
  2. Fax the prescription to 1-800-891-4320
  3. Call the prescription in to 1-800-350-3819

Q:
What happens after I send in my patient’s prescription?
A:
A vitaCare Prescription Services representative will reach out to your patient upon receiving the prescription to coordinate refilling their prescription at their pharmacy of choice or delivered to their home.
Q:
How does my patient receive their medication?
A:
Patients have the option of picking up their prescription at their pharmacy of choice or delivered to their home at no additional cost.
Q:
Why should my patients use vitaCare Prescription Services?
A:
vitaCare has a team of pharmacists and pharmacy technicians with the experience and knowledge to answer patient questions and help ensure a patient can get on and stay on the prescription therapy you prescribed.


Still have questions? A vitaCare representative can help. Call 1-800-350-3819 or 561-961-1902 any time Monday through Friday 8 AM - 12 AM ET or Saturday and Sunday 9 AM - 5 PM ET.


Monday - Friday
8 AM - 12 AM ET
Saturday - Sunday
9 AM - 5 PM ET

951 Yamato Road, Suite 160
Boca Raton, FL 33431



VitaCare Prescription Services is wholly-owned and operated by TherapeuticsMD, Inc.

All names, logos, product and service names, designs, and slogans are trademarks of TherapeuticsMD, Inc. or our affiliates or licensors.

© 2021 TherapeuticsMD, Inc. All rights reserved.

VCPS-20025.3 | 08/2021